![]() ![]() They might have confused some facts or misinterpreted the other person’s motives. People misunderstand each other when they make false assumptions. Express respect and good will to put it to rest. It is a small thing and you want to be sure that the relationship goes well from now on. Use facts and good dialogue and listen to their explanation. Talk with them about it as soon as you both can. You might think you should just forget about it because it’s not important. Something has happened that leaves you feeling a bit irritated or upset. Perhaps it really isn’t about you and you should stay out of it. Are they worried about something? Try some small talk to relax the relationship or get more general information. How can you get comfortable? Say something or ask a question. Here we see the value of skilful action or intervention, even when it all looks like “small stuff” or “nothing much”.ĭiscomfort is a worrying feeling that something is not quite right and you are not sure why. How conflict developsĬonflict can develop in a predictable way. We are all part of the giant web of communication and we can start from where we stand in it. The effective individual builds friendships and intimacy around them – vital components in social communication. The conflict-resolving manager helps build an effective economic system. The Conflict Resolution Network is a peace program with daily relevance. Everybody can support international peace endeavours. The resolution of world conflict does not lie only with governments. Conflict Resolution skills teach the psychology of effective communication. The Conflict Resolution Network has put together a toolkit of 12 skills – you can reach in and take out what fits for any occasion. Relationships become more fulfilling and supportive. A deeper trust develops as people learn “we can work it out”. These interpersonal skills are also the tools for building friendship and intimacy. Conflict Resolution skills require a third way, “Flow”. The learning potential of conflict often goes unrecognised when staff and management react with “fight” or “flight”. Conflict is an opportunity for learning more about the company – its bottle-necks and inefficiencies, as well as its areas of expertise. Organisational managers find conflict-handling skills important. CR skills create better work climates and more fulfilling relationships It involves a huge relationship shift from adversaries to co-operative partners. The skills of CR draw us closer to other people, as we jointly search for fair solutions and balanced needs. ![]() They are the skills that enable us to bypass personal differences and open to possibilities. It is not always easy to fix the problem but a great energy boost can come when we do. We all know how exhausting an unresolved conflict can be. In fact, an unresolved conflict takes a lot of our attention. It is important that we do something because whether we like it or not, conflict demands our energy. Conflict is not a problem in itself – it is what we do with it that counts. Sometimes through these differences we complement each other, but sometimes we oppose each other. ![]() Have you ever had a conflict and wished you could have handled it better?Ĭonflict results from differences – in needs, values and motives. Introduction – Conflict is the Stuff of Life ![]()
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